Today's Agent Skill: Customer Refund and Return Request Response Drafter
What It Does
Refund and return requests are among the most emotionally charged interactions a small business owner handles — get the response wrong and you lose both the customer and your time to a back-and-forth that never should have happened. A clear, policy-consistent response drafted in the right tone can resolve most requests in a single reply while protecting your business from requests that fall outside your stated policy.
How It Works
The agent takes your return/refund policy, the customer's specific request and reason, the order details, and what you're willing to offer, then drafts a complete response that acknowledges the customer's situation, clearly explains what will happen, and gives them exactly what they need to complete the return or receive their refund — all in a tone calibrated to their situation.
How to Deploy It
Run this skill in Claude Code, Gemini CLI, Cursor, or Windsurf by pasting the customer's email or message and your policy details. For high-volume businesses, save the most common response types as templates in Gmail Canned Responses, HubSpot, or Gorgias. Keeping response times under 24 hours on refund requests significantly reduces chargebacks and negative reviews.
SKILL.md — Ready to Deploy
## Description
Drafts a complete customer response to a refund or return request — acknowledging the customer's reason, explaining the applicable policy, stating exactly what the customer will receive and when, and providing any instructions they need to complete the return — calibrated to the customer's tone and the business's policy.
## Trigger
Invoke when the user says "help me respond to a refund request," "a customer wants to return something," "write a refund response email," or shares a customer message asking for a refund, return, or exchange.
## Input
- Customer's original message (or description of their request and reason)
- Order details: product or service purchased, price, date of purchase, and any prior communications
- Your refund/return policy: time window, condition requirements, who pays return shipping, exclusions
- What you're prepared to offer: full refund, partial refund, exchange, store credit, or denial with reason
- Tone preference: warm and apologetic, professional and direct, or firm but fair
- Preferred contact channel: email, SMS, or in-app message
## Steps
1. Open with a one-sentence acknowledgment that you received the request and that the customeCopy the full SKILL.md and drop it into your agent's skills directory to activate this skill.